We assist you via phone Mon-Thu from 8.15 - 16.30 & Fri 8.15 - 15.00.

Primus UK

<div data-block="true" data-editor="24ah1" data-offset-key="4ls1k-0-0" id="isPasted"><div data-offset-key="4ls1k-0-0"><span data-offset-key="4ls1k-0-0"><span data-text="true">Since we no longer produce indoor stoves/ovens and only produce stoves made for outdoor use, another company called Futur has taken over that responsibility.</span></span></div></div><div data-block="true" data-editor="24ah1" data-offset-key="51iol-0-0"><div data-offset-key="51iol-0-0"><span data-offset-key="51iol-0-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="24ah1" data-offset-key="3t4u2-0-0"><div data-offset-key="3t4u2-0-0"><span data-offset-key="3t4u2-0-0"><span data-text="true">Please get in contact with them!</span></span></div></div><div data-block="true" data-editor="24ah1" data-offset-key="4akr6-0-0"><div data-offset-key="4akr6-0-0"><span data-offset-key="4akr6-0-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="24ah1" data-offset-key="6l5o4-0-0"><div data-offset-key="6l5o4-0-0"><a href="https://www.futur.no/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6l5o4-0-0"><span data-text="true">https://www.futur.no/</span></span></a></div></div>

Since we no longer produce indoor stoves/ovens and only produce stoves made for outdoor use, another company called Futur has taken over that responsibility. Please get in contact with them! https://www.futur.no/

Can I get help with my Primus indoor stove?

Product questions

Stoves

What benefits has a regulator?

How do I clean the jet on my stove?

How does the Ulti stove actually work?

How does a Multifuel stove work?

What pressure does the Alika / Kinja / Tupike / Moja / Atle need to be connected to?

Gas school

Different fuels and their energy values

How much gas do I need on my trip?

Can I turn the fuel canister/bottle upside down?

What happens if I invert the canister/bottle before preheating?

Why invert the canister/bottle at all?

Everything you need to know when using gas canisters

Technical questions

What should I do if I have received my order and would like to return some of it?

When can I expect a refund for my return?

Will I be able to make any changes to or cancel my order at a later date?

What can I do if I have not received a link to track my order?

Where can I buy Primus products in my country?

Do you have a distributor in the US?

Can I still get replacement parts for my Commuter Mug?

Order related

I have an older Multifuel and need a new hose. What should I do?

I would like to connect my Campfire stove to another gas cylinder. How can I connect it safely?

Is there an adapter for the ATLE II to be used?

How big and how much does the Moja stove weigh?

My OmniFuel / OmniLite Ti / MultiFuel burner as deformed. Do I need to change it?

Can I retrofit the Kinjia case with the feet from the Tupike Stove?

Can I purchase the Tupike Stove feet separately?

How long do your vacuum flasks stay warm?

My vacuum flask no longer keeps warm, what has happened?

Can I put my drinkware in the dishwasher?

My Primus Vacuum thermos/mug/lunch jug is very difficult to open. Why does this happen and what can I do to prevent it?

Drinkware

What non-stick coating do your pots and pans have?

Cookware & Utensils

My PowerLighter III will not ignite, what changes can I make?

Accessories

I am looking for a spare part but I cannot find it on the website?

The hose on my stove is too short, is there an extension?

I have an older two-burner stove and would like to use it again. What parts do I need?

The piezo on my Lite + stove has broken off. How do I get it repaired?

Spareparts

Can I get help with my Primus indoor stove?Updated 2 months ago