This is where you will find the most frequently asked questions in relation to the order that you are about to place with us or that you have just placed with us.
This is quick and easy. Just use our returns form on our contact form further below. It will take you through the process step by step. Once we have received your request, our support team will contact you and send you a return label. Use this to ret
Upon receipt of the returned item, we will examine it to ensure that it meets our return policy criteria. If the return is approved, a refund will be made to the original method of payment. This process may take up to 48 hours.
There is a small window of time immediately after your order has been placed, so if you have notice a mistake it is best to call us directly. If the order was placed out of office hours, it is very unlikely that we will be able to make a change due t
A tracking link is usually generated as soon as your order leaves our warehouse. It can take up to 24 hours for updates to appear on this link. If this time has passed, please use the contact us function. Our team will then assist you as soon as poss
Primus Distributors 🔥
Please contact Liberty Mountain, https://libertymountain.com/, as they are our US distributor and can help you.
Even though the Commuter Mug has served faithfully, we at Primus have decided to continue with other vacuum bottles. Unfortunately, we no longer have any spare parts for the Commuter Mug, so I have to disappoint you in this regard. Nevertheless, so t